MRD Masale
Premium Royal Spices
Premium Royal Spices
Last updated: 27 August 2026
At MRD Masale, we are committed to delivering the highest quality artisanal spices. Please review our policy regarding order cancellations, replacements, and refunds below.
Because our products are consumable food items packed under strict hygiene and safety standards, we do not accept product returns under any circumstances once an order has been delivered.
If your order arrives damaged during transit, defective, or contains incorrect items, please contact our support team within 7 days of delivery with your order number and clear photos/videos of the package. Upon verification, we will promptly arrange a free replacement or issue a full refund.
Orders can be cancelled before they are dispatched from our facility. Once an order has been dispatched, it cannot be cancelled or recalled.
Approved refunds (for verified damaged items, incorrect shipments, or pre-dispatch cancellations) are processed back to your original payment method within 5–7 business days.
For assistance with damaged or defective deliveries, reach out to us at support@mrdmasale.com or message us directly on WhatsApp with your order details.
